Terms of Use

June 20, 2023

Use of this Website

You may use this Website, information, writings, images and/or other data that you experience on this Website, referred to as “Content,” solely for non-commercial, personal purposes and/or to learn about the Company and the products and services we provide to our customers. This means that you may only view or download Content from this Website for your own use and you must keep all copyright and other proprietary notices attached to the downloaded material. The Company retains complete title and full intellectual property rights in and for all Content. You may not use, modify, copy, distribute, transmit, or derive another work from any Content obtained from this Website except as expressly permitted by these Terms of Use. Additionally, no right, title or interest in any Content is transferred to you as a result of using this Website.

Ability to Accept Terms of Use

You affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.

The Company respects your privacy. Please review our Privacy Policy to understand our practices.

This Website and the Content provided are protected by U.S. and/or foreign copyright laws and belong to the Company and/or its partners, parents, affiliates, contributors or third parties. Copyrights associated with specific Content are owned by the Company and/or other copyright owners who have authorized their use on this Website. You may download or reprint Content for non-commercial, non-public, personal use only.

Trademarks

You are prohibited from using the marks or logos appearing throughout this Website without permission from the trademark owner, except as permitted by applicable law.

Links to Third-Party Websites

From time to time, this Website may contain links to other websites that are not under the control of the Company. The Company has no responsibility for the linked websites or any content or links contained in any third-party website nor does linking constitute an endorsement of any linked website. This information is provided solely as a convenience to you. If you use third-party links, you will leave this Website and be subject to the terms of use and privacy policy applicable on those websites. By using this Website to link to another website, you agree and understand that you may not make any claim against the Company for any damages or losses resulting from your use of this Website to link to any third-party website.

Links from Third-Party Websites

The Company prohibits unauthorized links to this Website and the framing of any information contained on this Website or any of this Website’s Content. The Company reserves the right to disable any unauthorized links or frames. The Company has no responsibility or liability for any material on other websites that may contain links to this Website.

User Conduct

You agree to use this Website only for lawful purposes. You agree not to take any action that might compromise the security of this Website, render it inaccessible to others or otherwise cause damage to it or its Content. You additionally agree not to use this Website in any way that might interfere with the rights of other users or third-parties.

User Supplied Information

Your submission of personal information or private business information through this Website is governed by our Privacy Policy. Please refer to our Privacy Policy for more information. These Terms of Use incorporate by reference our Privacy Policy.

If you supply or post any non-identifiable information to this Website, you guarantee to the Company that you have the legal right to post such material and that it does not violate any law or the rights of any person or entity. For any information you do send, post or submit to this Website, you hereby grant the Company an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute the same, and agree that the Company is free to use any ideas, concepts, know-how or techniques that you send to the Company for any lawful purpose whatsoever without compensation to you or any other person sending such information, and you represent and warrant that you own or otherwise control all of the rights to such information and that public posting and use of your content by the Company will not infringe or violate the rights of any third-party.

Communications

By entering into this Agreement or using the Website, you expressly consent and agree to accept and receive communications from Urban Flavours, Inc. dba Urban Flavours Delivery and/or Drivers that you transact with, including via email, text message, calls, and push notifications to the cellular telephone number you provided to Company.

By consenting to being contacted, you understand and agree that you may receive communications (including those generated by automatic telephone dialing systems and/or which will deliver pre recorded messages) sent by or on behalf of Company, and/or Retailers (or their Drivers), including but not limited to: operational or transactional communications concerning your Account or use of the Website; updates concerning new or existing features of the Website; communications concerning Promotions (defined below) run by Company or third parties; and news or industry developments concerning Company, Products, or third parties. Standard text messaging charges applied by your cell phone carrier will apply to text messages you receive.

IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, UNSUBSCRIBE FROM COMPANY’S PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF, INCLUDING CLICKING THE UNSUBSCRIBE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. IF YOU WISH TO OPT OUT OF PUSH NOTIFICATIONS YOU MAY DO SO THROUGH YOUR DEVICE SETTINGS. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT “STOP” FROM THE MOBILE DEVICE RECEIVING THE MESSAGES TO THE PHONE NUMBER YOU RECEIVED THE MESSAGE FROM.

YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE WEBSITE. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM COMPANY (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), PLEASE CONTACT CUSTOMER SUPPORT. HOWEVER, YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE WEBSITE.

Mobile Messaging Terms and Conditions

By agreeing to these Terms and using our Platform, you also agree to receive communications from us, including via email, text message (to the extent permitted by applicable law), calls, and push notifications. Communications from us may include responses to your inquiries, general customer support, operational communications concerning your Account, or marketing materials.

In addition, Company offers a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions (for purposes of this Section 7, the “Agreement”). By opting-in to or participating in any of our Programs, you accept and agree to these Terms, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in Section 20 (Dispute Resolution) below. This Agreement is limited to the Program and is not intended to modify other Terms or Privacy Policy that may govern the relationship between you and Company in other contexts.

User Opt-In: The Program allows users to receive SMS/MMS mobile messages by affirmatively opting-into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By affirmatively opting into in the Program, you provide Company with your express written consent, via e-signature, to deliver or cause to be delivered advertising and marketing mobile messages through an automatic telephone dialing system or an artificial or prerecorded voice at the phone number associated with your opt-in. You also understand your express written consent is not a direct or indirect condition of making any purchase from Company. While you consent to receive messages sent using an automatic telephone dialing system, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “auto-dialer”). Message and data rates may apply.

User Opt-Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Company in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting-out. You also understand and agree that any other method of opting-out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting-out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these Terms. You further agree that, if you discontinue the use of your mobile telephone number without notifying Company of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Company, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and Agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs. YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt-into the Program can expect to receive messages concerning the marketing and sale of products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Company.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We are not liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Company’s control.

Participant Requirements: You must have a wireless Device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your Device capabilities for specific text messaging instructions.

Dispute Resolution

Agreement to Arbitrate

YOU AND COMPANY MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY CLAIM OR DISPUTE AGAINST EACH OTHER ON AN INDIVIDUAL BASIS IN ARBITRATION. This will prohibit you from bringing any class, collective, or consolidated action against Company, and will also prohibit you from participating in or recovering relief under any current or future such actions brought against Company by someone else. Arbitration is more informal than a lawsuit in court: there is no judge or jury in arbitration; discovery in arbitration may be more limited than discovery in litigation; and court review of an arbitration award is limited. This agreement to arbitrate (“Arbitration Agreement”) also applies to claims between you and Company’s Third-Party Providers, and such Third-Party Providers will be considered intended third party beneficiaries of this Arbitration Agreement.

You and Company agree that any dispute, claim, or controversy, whether based on past, present or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof); the Website; Content currently or previously available on or through the Website; any Products currently or previously available on the Website; your relationship with Company; your User Data; the threatened or actual suspension, deactivation, or termination of your Account or this Agreement; payments made by you or any payments made or allegedly owed to you; any Promotions, referral benefits, or other offers; and any other federal and state statutory and common law claims (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. All disputes concerning the arbitrability of a Dispute (including disputes about the scope, applicability, enforceability, legality, revocability, or validity of the Arbitration Agreement) will be decided by the arbitrator, except as expressly provided herein.

YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ANY AND ALL DISPUTES, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT.

Prohibition Of Class Actions And Non-individualized Relief

You acknowledge and agree that you and Company are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class, collective, or consolidated proceeding. Further, unless both you and Company otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class, collective, consolidated or representative proceeding.

Arbitration Rules And Governing Law

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Agreement. The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879 or any subsequent applicable telephone number. The Federal Arbitration Act (“FAA”) will govern the interpretation and enforcement of this Arbitration Agreement. It is your and Company’s intent that the FAA and AAA Rules will preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue will be resolved under the laws of the State of California. This Agreement governs to the extent it conflicts with the AAA Rules or FAA.

Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The AAA provides a form Demand for Arbitration and a separate form for California residents at adr.org. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location And Procedure

Unless you and Company otherwise agree, the arbitration will be conducted in the County of Alameda. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Company submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. The prevailing party in arbitration will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.

Fees

Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.

Disclaimer and Limitation of Warranties

The Company makes no warranties, representations, or endorsements whatsoever with respect to this Website or its Content, which are supplied without any express or implied warranties. The Company expressly disclaims all warranties of any kind, express, implied, statutory or otherwise, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant the accuracy or completeness of the Content, or that any errors in the content will be corrected. This Website and its Content are provided on an “as-is” and “as available” basis. The Company makes no representation that materials and Content on this Website are appropriate or available for use outside of the United States, and access to them from territories where their contents are illegal is prohibited. If you are dissatisfied with this Website, the service, or the Content, or with the Terms of Use, your sole and exclusive remedy is to discontinue using this Website.

Under no circumstances will the Company, its parents, partners, affiliated companies, business partners, licensors, employees, agents, or any third-party information providers be liable to you for any direct, indirect, consequential, punitive, special, exemplary, incidental or other damages, whether in contract, tort or otherwise, including negligence, arising in any way out of access to or use of or inability to access or use this Website or arising out of the Content or any errors or omissions in the Content, including but not limited to lost profits, business interruption, or loss of programs or other data on computer systems or otherwise, even if the Company is expressly advised of the possibility of such damages. The Company does not warrant that the functions performed by this Website will be uninterrupted, secure, timely, or error-free, or that defects in this Website will be corrected. The Company does not warrant that this Website, its servers, or email sent from the Company are free of viruses or other harmful components.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. In such cases, the Company’s liability will be limited to the fullest extent permitted by applicable law, but shall, in no event, exceed $100.00.

Indemnification

You understand and agree that you are personally responsible for your behavior on this Website. You agree to indemnify, defend, and hold the Company, its parents, affiliated companies, business partners, licensors, employees, agents, and any third-party information providers harmless from and against any and all claims, damages (including, but not limited to, direct, incidental, consequential, exemplary, and indirect damages), costs and expenses (including attorney’s fees), resulting from or arising out of your use, misuse, or inability to use this Website, the Content, or any violation by you of these Terms of Use.

Governing Law

This Website is administered by the Company from its offices in the State of California. User access to this Website is governed by all applicable federal, state and local laws. By visiting this Website, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and the Company.

Changes

From time to time, the Company may revise these Terms of Use. To stay current of any changes to these Terms of Use, please check back frequently. The Company notes the date the Terms of Use was last updated. Your use of this Website following the posting of any revised Terms of Use shall be deemed acceptance of the revised policy. The Company strongly recommends checking the Terms of Use periodically.

Severability

If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision will be severed from this Arbitration Agreement, (2) severance of the unenforceable or unlawful provision will have no impact on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis, and (3) to the extent that any Disputes must therefore proceed on a class, collective, consolidated or representative basis, such Disputes must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. In any case in which the Dispute proceeds on a class, collective, consolidated or representative basis and there is also a final judicial determination that this Arbitration Agreement is unenforceable as to a portion (but not all) of such Dispute, then such portion of the Dispute will be severed from any remaining claims and the remainder will be enforced in arbitration on an individual basis as to all other Disputes to the fullest extent possible. Except as otherwise provided herein, this “Arbitration Agreement” section will survive any termination of this Agreement.

Miscellaneous

The Company’s failure to enforce any provision of the Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision.